Observability in the age of AI agents

AI agents are here, and they aren’t just calling APIs or pushing content. They’re thinking. They’re deciding. They’re planning and delegating. And they’re doing it across your infrastructure, your services, and your traffic management stack.

The problem? Most of our systems have no idea what they’re doing.

Traditional observability was built to track services. You know, real things: requests, responses, latencies, paths. It wasn’t built to understand why a request happened—only that it did. But now your traffic might originate from a recursive reasoning loop inside an agent, and all you’ll see in your logs is a POST to/search with a payload and a 200.

That’s not observability. That’s opacity.

If we’re going to operationalize AI agents safely, especially in production environments, then traffic management systems will be an integral component of your strategy.  

But first, observability has to catch up. And it starts with three critical gaps.

Agents don’t just respond. They decide. They evaluate. They defer, re-route, escalate, or call tools. And if you’re only logging the HTTP layer, you’re missing the part that actually matters, which is why the thing happened.

You need structured logs that capture the agent’s intent, the selected action, the evaluated alternatives, and the outcome. You need decision paths. Not just status codes.

What to do:

• Extend log formats to include semantic fields like intent, action taken, confidence score, and policy constraint.
• Tag decisions by originating agent and trace them end-to-end across tool calls.

Two POSTs to the same endpoint can mean wildly different things when they’re coming from AI agents. One might be a fact-check request, the other a content generation trigger. The path is identical, but the purpose, the context, and the risk are not.

That means semantic tagging has to become a first-class citizen in routing and observability.

What to do:

• Use inline inspection (payloads or headers) to extract intent tags like summarize, verify_identity, or generate.
• Feed those tags into routing, rate limiting, and auth decisions. Don’t treat all POSTs equally.

Agents don’t behave like stateless clients. They evolve. They try again. They stall. They adapt. That means observability systems need to move beyond single-request traces and start building behavior profiles.

You should know what "normal" looks like for an agent: how many retries it does, what tools it uses, how long its tasks take. And when that changes? You should know that too.

What to do:

• Track rolling metrics for each agent identity: retries, task depth, tool usage.
• Alert on anomalies: loops, latency drift, tool thrashing.